Data Protection Updated 2026

Fortuna33 Privacy Policy — How We Protect Your Information

This policy explains what information fortuna33 collects, how it is used, how it is stored securely, and your rights as a user of our platform in Malaysia.

Information We Collect When You Use the Platform

When you register and use the fortuna33 platform, we collect several categories of information to ensure our services run smoothly and securely. This information is collected directly from you or automatically through your use of the platform.

Account Information

Full name, email address and password set during registration.
Phone number for security verification purposes.
Date of birth to verify that you are 18 years of age or older.

Payment Information in MYR

Records of deposits and withdrawals in MYR, including the payment methods used such as online banking or e-wallets.
The registered bank account holder's name for withdrawal verification purposes.

Device & Browser Information

Device type, operating system, browser version and screen resolution.
IP address and general location for security and fraud detection purposes.
Usage data including pages visited, session duration, and in-platform activity.

How Your Information Is Used

Fortuna33 uses the information collected solely for legitimate purposes directly related to the delivery of platform services. We do not use your data for purposes outside this scope without your consent.

Account management: Verify your identity, process registration, and manage your account profile.
Transaction processing: Securely process deposits and withdrawals in MYR through verified payment channels.
Platform security: Detect and prevent fraud, money laundering, and unauthorised access to your account.
Customer support: Assist with technical issues, account enquiries, and transaction-related requests.
Legal compliance: Comply with legal and regulatory requirements applicable to the platform's operations.
Service improvements: Analysing aggregated usage data to improve the overall user experience.

Cookies & Your Session Tracking

The fortuna33 platform uses cookies and similar tracking technologies to enhance your experience and keep your login session secure.

The cookies we use fall into three main categories:

Essential cookies: Required for core platform functions such as login authentication and session protection. These cookies cannot be disabled without affecting platform functionality.
Functional cookies: Saves your preferences such as language and display settings so you do not have to re-select them each time you log in.
Analytics cookies: Collecting anonymised usage data to help us understand how users interact with the platform and make improvements.

You can manage your cookie settings through your browser. However, disabling essential cookies may affect your ability to log in and use the platform fully.

How Your Data Is Stored and Protected

Fortuna33 applies appropriate technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

SSL Encryption

All data is transmitted over encrypted connections using industry-standard SSL protocols.

Secure Servers

Data is stored on servers protected by strict access controls and continuous monitoring.

Restricted Access

Only authorised personnel have access to users' personal information, and only when necessary.

Periodic Review

Security policies and procedures are reviewed regularly to ensure data protection remains up to date.

Sharing Information with Third Parties

Fortuna33 does not sell, rent, or share your personal information with third parties for marketing purposes. However, there are limited situations where sharing information is necessary:

Payment processors: Required transaction information is shared with verified payment processors to securely handle MYR deposits and withdrawals.
Legal requirements: We may be required to disclose information to the relevant authorities where mandated by law or court order.
Technical service providers: Service providers that assist in platform operations may have limited access to data necessary for their tasks, and they are bound by strict confidentiality agreements.

In all of the above situations, we ensure that only the minimum necessary information is shared, and all parties receiving the data are bound by equivalent data protection obligations.

Your Rights as a User and How to Contact Us

As a fortuna33 platform user, you have certain rights regarding your personal information. We respect these rights and will endeavour to fulfil your requests within a reasonable timeframe.

Right of Access: You have the right to request a copy of the personal information we hold about you. Requests can be made via our support email.
Right to Rectification: If your information is inaccurate or outdated, you may request a correction. Some details can be updated directly from your account settings.
Right to Erasure: You may request the deletion of your account and personal information, subject to data retention requirements mandated by law and legitimate operational needs.
Changes to the Privacy Policy: Fortuna33 reserves the right to update this policy from time to time. Significant changes will be communicated through the platform. Continued use after changes take effect will be considered acceptance.

For any enquiries relating to data privacy or to exercise your rights, please contact the fortuna33 support team by email at [email protected] or visit the FAQ page us for further guidance.

Have More Questions About Your Privacy?

The fortuna33 team is here to help. You can also register a new account or log in to manage your privacy settings from within your dashboard.